If you have created a new product in Weighsoft but it is not appearing on your handheld or tablet devices, the most common cause is that the Push to Handheld setting has not been enabled on the product.
Why this happens
Products are not automatically synced to handheld devices. Each product must be individually configured to push to handhelds. Without this setting enabled, the product exists in Weighsoft but will not be visible to drivers on mobile devices.
How to enable Push to Handheld
Navigate to the product in Weighsoft.
Open the product record for editing.
Locate the Push to Handheld option and ensure it is ticked.
Save the product record.
Once saved, the product will be included in the next sync to handheld devices. Ask the driver to refresh or restart their device if the product does not appear immediately.
If the product still doesn't appear after enabling
Ask the driver to log out and back in to the mobile app.
Restart the handheld device.
Wait a few minutes for the sync to complete, then check again.
If the issue persists across multiple devices, contact support with the product name and a screenshot of the product record.
Note: Older products that were created before the Push to Handheld setting was introduced may also need this flag enabled if they have stopped appearing on devices after a system upgrade.