Card Payments not being accepted via Sage Pay/Opayo

When taking payments some will fail with an error code. A complete list of error codes can be found on Opayo's website.

The most commonly encountered errors and how to resolve them are below:

Code	Description	Resolution
2003	Authorisation issue	Check Opayo's system monitor and raise a case with Opayo directly if they are not reporting any issues.
2007	Payment requires 3D Secure authentication	Weighsoft has been incorrectly configured for eCommerce payments instead of Moto. This can be corrected by going to Administration, then Settings then Finance then Payment then change Account Type from eCommerce to Moto. For multi-company clients they may also need changing by going to Administration, then Lookups, then Companies, click the edit icon to the left of the company. Click on the Payments tab and change the Account Type to Moto. This will need to be done for each company.
2022	The Authorisation was Declined by the bank. SCA required
3109	The BillingFirstnames field is required	Known issue that is resolved in version 5.462 can be resolved by: Hovering over administration and clicking Settings Then click Finance Then click Payments Turn off the setting Use Card Name As Default Click Save

If an error code is not being given, but the message "The HTTP service located at http://yourdomain:port/PaymentService.asmx is unavailable" is returned, please raise a case so we can investigate