1. Sage 50 Upgrade
Upgrading Sage 50 can disrupt the link with Weighsoft. For more details, refer to the article:
How Does a Sage 50 Upgrade Affect Weighsoft?
2. Sage Not Installed on the Server
To post invoices directly from Weighsoft into Sage 50, Sage must be installed on the same server as Weighsoft. This is because Weighsoft logs into Sage directly during the posting process.
If Sage 50 is not installed on the server, invoices must be posted using the Flat-File posting process. More details can be found here:
Flat-File Posting Process
3. Issues Within Sage 50
Problems within Sage itself can cause the link to fail. Known issues include:
Sage 50 Account Service stuck in "Stopping" status
This issue is documented on Sage’s website at the below link and must be resolved by your IT team.Remote Data Services unavailable or account errors
These errors indicate internal Sage issues that require IT intervention.
4. Loss of Access to Sage Files
If you receive the error message:
"Missing Accounts ERROR: Failed to connect",
this indicates a loss of connection to Sage. Possible causes include:
Inaccessible file location
Sage encountering a connection error
Your IT team should investigate and restore access. In some cases, retrying the post shortly after may succeed.
5. Sage Data Has Been Moved
Server migrations or changes to the Sage data location can affect Weighsoft’s ability to connect. If this has occurred:
Raise a support case
Provide full details of the changes (e.g., new file path, permission updates, date of migration)
6. Missing Accounts in Sage
An account may exist in Weighsoft but not in Sage due to:
Manual creation in Weighsoft
Rollback of data in Sage after account creation
Ensure the account exists in both systems before posting.
7. Missing Nominal Codes
Invoices without valid nominal codes will not post. Use the Pre-Posting Report to identify missing codes.
For setup guidance, refer to the article:
Nominal Codes
If unresolved, raise a support case with full details.
8. Sage User Already Logged In
If the Sage user account used by Weighsoft is already logged in, posting will fail. Log out the user from Sage and retry the posting.
9. Sage User Deleted or Password Changed
If the Sage user account used by Weighsoft has been deleted or its password changed:
Create a new Sage user account
Raise a support case indicating the change
Support will contact you for the updated credentials