Overview
If an invoice run crashes, the system may fail to generate the corresponding mail run, which is normally used to send out invoices via email. This guide outlines how to manually create a mail run for the affected invoice run.
Steps to Create a Mail Run Manually
Note: This process is only necessary when the system fails to automatically create a mail run due to a crash or interruption.
Click Modules, then select Invoice Run Tracker from the Invoice section.
Locate the invoice run that did not generate a mail run.
Hover over the icon on the right that looks like an envelope and pencil.
This icon is called Mail Back Fill.
Click the Mail Back Fill icon to create a new mail run.
Navigate to the Mail Run Tracker screen.
Modules > Mail Run Tracker
Schedule the email run as normal.
Note: Once the mail run is created, all standard email scheduling and tracking functions are available.