Overview
A If a posting run is "stuck" you will get an error stating "There is another posting being run" message.
This can occur for a number of possible reasons:
A colleague is carrying out a posting run at the same time.
A posting run failed to properly close down after being completed
A posting run crashed part-way through and did not close down properly
⚠️ Important: Before resetting, ensure that no run is genuinely in progress. Resetting during an active run may cause data inconsistencies in Weighsoft or your accounts package.
How to Reset a Run
Step 1: Access Admin Functions
Navigate to:
Administration → Admin Functions
Step 2: Open the Runs Tab
Click on the Runs tab
You’ll see two reset options:
Invoice Run In Progress
Accounting Sync In Progress
Reset an Invoice Run
Click Reset next to Invoice Run In Progress
The system will return to the first tab in Admin Functions
Reopen the Runs tab — the status should now show No
Reset a Posting Run
Click Reset next to Accounting Sync In Progress
Reopen the Runs tab — the status should now show No
Post-Reset Checks for Posting Runs
After resetting a posting run, it’s recommended to verify data integrity:
Go to:
Modules → Invoice LedgerFind the last invoice marked as Posted (look for a tick in the Posted column)
Compare this invoice with your accounts package
If discrepancies exist:
You may need to reset the posted flag on the invoice, or
Delete the posting run, depending on your accounts package and posting method
Summary
Action | Location | Notes |
Reset Invoice Run | Admin Functions → Runs tab | Ensure no active run before resetting |
Reset Posting Run | Admin Functions → Runs tab | Verify last posted invoice after reset |
Post-reset validation | Invoice Ledger & Accounts Package | Check for alignment and resolve discrepancies |
If you're unsure whether a run is still active or need help reconciling invoices, please contact your support team or Account Manager for guidance.