Overview
In certain support scenarios, The Access Group may require remote access to your network, server, or end-user device to investigate or resolve issues. This article outlines the approved methods for establishing secure remote connections.
Access Methods
1. Direct RDP Connection
This method allows The Access Group to connect directly to your server via Remote Desktop Protocol (RDP).
Requirements:
Whitelist the following IP range:
212.54.135.128 – 212.54.135.159Provide server login credentials.
IT support must assist with administrator-level access.
2. LogMeIn Rescue
LogMeIn Rescue is a remote support tool used to access PCs or servers.
a. Unattended Access (Preferred)
A one-time setup is performed with your permission.
Enables The Access Group to access the server remotely at any time without requiring further user interaction.
Requires administrator credentials from your IT team.
b. One-Off Connection
A temporary session initiated by the user.
Steps:
The Access Group provides a 6-digit code via phone or email.
User visits www.theaccessgroup.com/tags and enters the code.
Access is granted for that session only.
3. Split-Tunnel VPN
This method involves setting up a VPN that allows The Access Group to access your network securely.
Requirements:
IT team must configure a split-tunnel VPN.
Include the IP range:
212.54.135.128 – 212.54.135.159Provide a valid RDP link and login credentials for remote access.
Remote Connection Using MFA
Some IT companies prefer to use Multi-Factor Authentication (MFA) to secure server access.
Important Considerations:
The Access Group support team does not use company mobile devices.
MFA systems must be able to send authentication codes to a pre-agreed email address accessible by the support team (typically the team’s Access Group mailbox).
MFA systems that rely solely on mobile device delivery (e.g., SMS or app-based codes) cannot be used.
Security & Permissions
All access methods require explicit permission and coordination with your IT team.
Administrator credentials are necessary for setup and troubleshooting.
Access is limited to the scope of support and can be revoked at any time.