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Set an Account or Address to On or Off Stop

Put Customer or Account or Address On Stop Take Customer or Account or Address Off Stop

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Written by Andrei Mogosanu
Updated over 2 months ago

Note: There are multiple ways to set a customer on and off on stop. It can be done directly in Weighsoft or as part of your accounts package.


From Accounts Package

Your accounts Package can update the On Stop flag in Weighsoft automatically when you set the correct status if you are using one of the following accounts packages:

  • Access Dimensions

  • Exchequer

  • Kheops

  • Navision

  • Opera

  • Sage50

  • Xero

To enable this:

  1. Hover over Administration and click Settings

  2. Click Finance

  3. Click Credit control

  4. Enable Account On Stop External setting

This will then update all accounts on the next sync with the accounts package. Depending on your system configuration, there will be a wait, but by default, the wait between syncs is 20 minutes.


From Weighsoft

Manually Put Customer On Stop

  1. Hover over Customers

  2. Click Accounts

  3. Search and select the desired Account

  4. Find the Not On Stop button at the bottom of Actions and click it to change the status.
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Note: Doing this will not prevent users from viewing existing orders.

Note: To take the customer back off stop, click the button again.

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