Before you begin:
⚠️Important: This article is for temporarily disabling and enabling an existing account's sync. If you have never had a functioning accounts sync from your accounts package to Weighsoft, please contact your account manager first.
For self-hosted installations
If you manage your own Weighsoft installation, follow these steps:
To disable the sync service
Connect to the server where Weighsoft is installed
Open Services console:
Press the Start button
Type "Services" in the search box
Click on Services from the results
Locate the service:
In the services list, find Isys Credit Control Service (instance Name)
Configure the service:
Right-click on the service and select Properties
Change Startup Type to Disabled
Click OK
Stop the service:
Click Stop to halt the service immediately
To Enable the sync service
Follow steps 1-3 above to locate the service
Configure the service:
Right-click on the service and select Properties
Change Startup Type to Automatic (Delayed Start)
Click OK
Start the service:
Click Start to begin the service immediately
For Access-hosted installations
If your Weighsoft system is hosted by Access and you cannot find the Credit Control Service in your services list, this requires support intervention to restart the service.
What to do:
Contact our support team directly
We'll be more than happy to assist you with restarting the service.
📌Note: This article applies to Weighsoft installations with existing accounts sync functionality.