Use this guide when weighbridge tickets are displaying missing data, printing incorrectly, or showing unexpected results after saving.
1. Ticket data looks wrong or fields appear blank after saving
Stale browser cache is the most common cause of display issues on weighbridge tickets, including missing field values, outdated data, or fields not updating after changes.
Clear your browser cache, cookies, and local storage.
Force a hard refresh: Ctrl + F5 on Windows, or Cmd + Shift + R on Mac.
If the issue persists, try opening the ticket in an incognito/private browser window.
2. Gross weight field is blank or showing zero
If the gross weight on a ticket is blank or zero despite a weight being entered, check how the weight was entered in the Qty field. The Qty field requires numerical digits only — entering any non-numeric characters (spaces, letters, symbols) will result in the weight not being captured.
Re-open the ticket.
Clear the Qty field and re-enter the weight using numerical digits only.
Save the ticket and check the gross weight has populated.
Note: If weight fields are greyed out and cannot be edited, this is a user permission setting. See the 'Gross, Net and/or Tare Weight fields greyed out' article for steps to adjust the permission.
3. Charges or prices are missing from a printed ticket
If prices are not appearing on generated printouts, the pricing criteria may not be matching the ticket or the price may not be active for the relevant date range.
Go to Lookups and check the price criteria configured for the relevant product and outlet combination.
Confirm the price has an active date range that covers the ticket date.
On the job, run Recalculate Prices to force Weighsoft to re-evaluate the pricing against current criteria.
Regenerate the printout and confirm prices are now showing.
4. Adding regulatory text to printed tickets (SIC codes, waste hierarchy, declaration statements)
Regulatory content such as SIC codes, waste hierarchy statements, or legal declarations cannot be added by editing the ticket template directly. This content must be added via the Declaration Text field in system settings.
Go to Administration > Settings.
Locate the Declaration Text field.
Enter the required regulatory text (SIC code, waste hierarchy statement, or other declaration).
Save the settings.
Reprint a ticket to confirm the text is now appearing.
5. Waste Carrier registration number not printing on tickets
If the Waste Carrier registration number is missing from printed tickets, check the supplier record and the ticket template configuration.
Go to the supplier record for the relevant carrier.
Confirm the Waste Carrier ID field is populated with the correct registration number.
If the field is populated but still not printing, the ticket template may need to be updated to include a manual override display for the Waste Carrier ID. Raise a support case for template assistance.
6. Signature not printing on RMC tickets
Customer or driver signatures must be captured or uploaded to the user profile before they will print on RMC tickets.
Go to Administration > Users.
Select the relevant user.
Scroll to the User Signature section.
Upload or capture the signature image.
Reprint the RMC ticket to confirm the signature is now included.
7. Correcting a weighbridge ticket after it has been invoiced
Once a ticket has been invoiced, it cannot be edited directly. To correct the details, you must create a credit note and re-invoice with the corrected information.
Create a credit note for the incorrect invoice.
Correct the ticket details as required.
Re-invoice the job using Modules > Weighbridge > Re-Print to generate a corrected invoice.
If you are unsure how to raise a credit note for your setup, contact the support team before making changes to avoid further discrepancies.