Most system reports, ticket and invoice layouts cannot be edited by Weighsoft users.
In order to request a change or amendment to a template in Weighsoft, please raise a case to support, including the following details:
Which template needs to be amended (for example, weighbridge ticket, skip ticket etc)
Details of exactly what needs to be changed
if possible, please include a mock-up of the ticket showing the required changes
if the changes include adding an image, please supply either a JPG or PNG copy of the image.
Please be aware that we are unable to confirm if your tickets are compliant to regulatory requirements. If you have any concerns regarding this, please speak to the relevant regulatory bodies or legal advisors. We will only make changes that are requested by yourselves and are not liable for any compliance issues that may arise from this.
Changes to existing templates and the creation of new templates may be chargeable, in those instances, the Support team will be able to raise the request to the Professional Services team, who will be able to provide a quote that would need to be accepted prior to them starting any work.
Exceptions
Many fields on invoice and ticket templates pull their values directly from records within Weighsoft rather than being hard-coded into the template — meaning they can be updated in Weighsoft without any template change. The sections below list the most common configurable fields, organised by where they are found in the system.
Companies – Home Tab
Go to Administration > Lookups > Companies and select Edit on the relevant company. The following fields on the Home tab feed into invoice and ticket headers:
Name
Address (lines 1–3), Town, Postcode
Telephone and Alternative Telephone
Email
Fax
Registration No
VAT Reg
Licence No
Waste Carrier No (and Expiry date)
Permit No
Website
Ext Ref 1, Ext Ref 2, Ext Ref 3, Ext Ref 4
Companies – Invoicing Tab
The following fields are found in the Invoicing tab of the same Companies record:
Invoice Footer Message — commonly used for T&Cs, bank details, or payment terms
Invoice Reference 1, 2, 3, 4
Invoice Attachment Settings
Also within the Invoicing tab, the Invoice Print and Invoice Email sections control whether tickets and images are attached when invoices are printed or emailed. These can be enabled or disabled independently per job type: Skips, Material, Trade, Weighbridge, RMC, Hazardous, and Single Charge. Top-level overrides — Attach Tickets To Invoice and Attach Tickets To Email Invoice — are also available here.
Ticket Attachment Settings
Two further areas in the Companies record control image and ticket attachments on tickets themselves:
Credit Control tab – Attach Images To Ticket, with sub-options per ticket type (Skip, Material, Trade, Weighbridge, RMC, Hazardous)
Tickets section – controls whether weighbridge tickets are attached to skip, material, and hazardous ticket prints and emails
Outlets
Go to Administration > Lookups > Outlets and select Edit on the relevant outlet. The following fields can feed into ticket and invoice output:
Name, Short Name, Invoice Name
Address, Town, Postcode, Country
Waste Code
Licence Issued By
Other Commonly Updated Fields
📌 Note: Changes to the following fields will not affect tickets or invoices that have already been created. If you need to update these fields on an existing ticket or invoice, you must also update the information directly on that ticket or invoice.
Changes made through Lookups or by updating the account/address will only apply to tickets and invoices created after the change.
The following fields are also frequently updated directly in Weighsoft when changes are needed on invoices or tickets:
Phone number on invoices – update the Telephone field in the Companies Home tab; if a contact phone number is needed, update the relevant contact record linked to the company account
Operator/user signatures on tickets – configured in the relevant user's profile settings
Fuel surcharge percentages – updated in the account or pricing configuration, not on the template
Invoice email delivery addresses – set at account or location level within the relevant account record
EWC codes and document type selection – EWC code settings determine whether a consignment note or standard transfer note is produced; managed in Administration > Lookups
Declaration text and SIC codes – where these appear on tickets, they are drawn from job or product configuration rather than the template; if these are not populating correctly, raise a support case
📌 Note: The fields listed above are those most commonly configured to pull from Weighsoft data rather than being hard-coded into the template. Not every field will apply to all installations — template configurations vary by company.
⚠️ Important: If a field has been updated in Weighsoft but the change is not appearing on invoices or tickets, raise a support case so the team can investigate why the update is not propagating, in some cases, the template might also need to be updated.