Overview
This process is primarily used to re-open a skip order. However it can also be used to force-close a skip order if the system is incorrectly showing as on-site.
Process
Hover the cursor over Administration and click on Admin Functions
Click on the Skips tab at the top of the screen
In the first section, called Close/Open Skip Order, enter the order number into the blank box, then click on Open or Close.
If it's been successful you'll get a red message below the box saying Order Status Changed.
The "Status" field will update immediately to show the new status of the order.