Types of Requests
1. General Product Enhancements
For suggestions that could benefit all users of Weighsoft, submit your idea via the Ideas Portal.
2. Custom Changes for Your System
If your request is specific to your own configuration or reports, please:
Contact your Account Manager, or
Raise a Support Case. Support will gather the necessary details and forward your request to the appropriate team.
Using the Ideas Portal
Purpose
The Ideas Portal is a collaborative space for users to propose enhancements and vote on others’ suggestions. This helps prioritize developments that have the greatest impact across the Weighsoft community.
Accessing the Portal
If you don’t yet have access:
Contact your Account Manager, or
Raise a Support Case with the name and email address of the user needing access. Once approved, login credentials will be sent to the provided email.
Submitting a New Idea
Click here to access the Ideas Portal.
Sign in using your approved email and password.
Click Add A New Idea.
Complete the form with as much detail as possible.
Click Add Idea to submit.
Include the Following in Your Submission:
Purpose of the development.
Problem it aims to solve.
Scope of the requirements.
Workflow involved or affected.
Benefits and impact on your operations.
Note: Developers monitoring the portal do not have access to your support case history. Please avoid referencing previous cases and provide full context in your submission.
Voting on Existing Ideas
Click here to access the Ideas Portal.
Sign in using your approved email and password.
Browse submitted ideas.
Vote on any idea you believe would benefit your operations.
Tip: Before submitting a new idea, check if a similar one already exists. Voting on existing ideas increases their visibility and likelihood of being developed.
Development Timescales
Once a request is approved—whether via the Ideas Portal or through your Account Manager—it will be scheduled in line with the standard Weighsoft release cycle.
Minimum time from approval to release: 3 months
Important: This timeline applies only to new functionality. Bugs or system issues should be reported directly to Support for immediate investigation and resolution.