1. Adding Charges to the Order
Extra charges can be added directly to the skip order before any jobs are created.
Steps:
Open the skip order.
Navigate to the "Extra Charges" tab.
Enter the required details:
Click Add, then Save the order
📌Note:
The Ref, Lookups and Dates fields are only required for Permits and Skip Rental charges
What Happens Next:
When creating a job from this order, the extra charge will appear in the top-right of the job creation screen.
It will be pre-selected to be added to the job.
Important Notes:
Default Selected: If ticked, the charge will be automatically added to every future job from this order.
Retroactive Application: Charges added to the order will not apply to jobs already created.
Lookups Requirement: The lookup must be selected from the popup list; otherwise, permit extensions cannot be generated.
Use this extra charge on recurrence job creation: Enabling this option will make the extra charge appear on every job generated via a recurrences on the order.
2. Adding Charges to an Existing Job
If the job has already been created, you can still add charges via the Outstanding Tickets screen.
Steps:
Locate the relevant ticket.
In the left-hand pane, find the "Charges" section at the top.
Click Add
Enter the details of the charge
Click Submit to add the charge to the job
What Happens Next:
The charge is added to the job.
A copy of the charge is also added to the order for future use.
Stop Skip Job charges being added to the Skip Order
It is possible to stop job-level charges being added to the skip order.
Navigate to Administration>Settings>Skips & RoRo
Scroll to the Extra Charges section
Enable the "Hide Charges Created at Job in Order" option
Click Save
The charge will still be created in the background but it will be marked as "hidden" and will not appear on-screen.
3. Adding Charges to a Transaction
If the job is completed but not yet invoiced, you can add charges at the transaction level.
Steps:
Locate the transaction.
Open it and find the Add New Item link in the top-right corner.
Enter the relevant details for the charge
Click Create
Preventing duplicate charges — weighbridge and skip order conflicts
A common cause of duplicate charges on skip tickets is when the same item is recorded in two places — once as an extra charge on the skip order or job, and again as a separate charge recorded via the weighbridge ticket. Because both sources generate a charge line on the transaction, the customer ends up being invoiced twice for the same item.
How to identify a duplicate
If a charge appears twice on a skip ticket or transaction, check both of the following:
The Extra Charges tab on the skip order — check whether the item is listed here with Default Selected enabled.
The weighbridge ticket associated with the job — check whether the same item has also been recorded by the weighbridge operator as a separate charge.
How to resolve
The charge should originate from one source only — either the skip order/job or the weighbridge ticket, not both. Decide which source is the correct one for your workflow and remove the charge from the other:
To remove from the skip order: open the order, go to the Extra Charges tab, and delete the relevant charge.
To remove from the weighbridge ticket: open the weighbridge ticket and remove the additional charge item recorded there.
If the charge has already been invoiced incorrectly, a credit note will be required to correct it.
Tip: To prevent this happening in future, agree internally whether additional items such as mattresses, tyres or permits will be recorded at the skip order level or by the weighbridge operator — not both. Consistent process across your team is the most reliable way to avoid duplicate charges.
Summary
Method | When to Use | Key Notes |
Order Level | Before job creation | Applies to future jobs only; “Default Selected” auto-applies |
Job Level | After job creation | Adds to job and updates order for future use (can be prevented via a setting) |
Transaction Level | After job completion, before invoicing | Final chance to add charges |