Overview
When posting an invoice from Weighsoft to COINS, the system relies on a field called Third Party Contract No to link the two systems. This field acts as a bridge, ensuring the invoice is correctly routed to the appropriate outlet in COINS.
How the System Locates the Third Party Contract No
During the posting process, Weighsoft checks for the Third Party Contract No in the following order:
Order Level
Outlet Level
Company Level
If the field is blank or does not match an outlet code in COINS, the invoice will fail to post and an error message will be generated.
Editing the Third Party Contract No in Weighsoft
To change the "Third Party Contract No" on an invoice in Weighsoft:
Go to the Invoice that failed posting
Click on the "Burger" Menu(3 horizontal line)
Click Change 3rd Party Contract No
Enter the correct number
Click Change
Troubleshooting Invoice Posting Errors
If you encounter an error when posting an invoice:
Confirm whether the Third Party Contract No is populated in any of the three levels listed above.
Ensure the value matches a valid outlet code in COINS.
Next Steps
If the issue persists, please raise a case with Support and include the following details:
The error message received
The invoice number in question
The correct outlet code in COINS that the invoice should be posted to