You can manage Cancellation Types to control the reasons available when a job is cancelled. Follow the steps below to create, edit or delete a Cancellation Type.
đNote: Entries added to Cancellation Types will appear as available reasons when a job is cancelled via the outstanding Tickets screen.
Create a new Cancellation Type
Navigate to Administration > Lookups > Cancellation Type.
Enter the required value in the Description field.
Set whether a photo is required when the option is selected.
Click Insert.
Edit an existing Cancellation Type
Navigate to Administration > Lookups > Cancellation Type.
Locate the item that needs to be amended.
Click the Edit button to the left.
Make the required changes.
Click the Save icon on the left.
Delete a Cancellation Type
Navigate to Administration > Lookups > Cancellation Type.
Locate the item that needs to be deleted.
Click the Delete button to the left.