Overview
It is possible to Delete or Disable a product in Weighsoft so it cannot be used going forward.
Disabling a Product
If a product is disabled it will stop appearing as an option for new orders, Weighbridge jobs or one-off jobs, but will still appear in reports and historic re-prints.
If a product is already on an active order when it is disabled then it can still be used for job or dispatches from that order, and those jobs will be invoiced and posted as normal.
Go to Administration>Lookups>Products
Locate the product in question
Edit the product
Activate the Disabled option in the bottom-right of the screen
Click Save
How to Re-Enable a Disabled product
To re-enable a product you simply repeat the above steps and deactivate the Disabled option.
Deleting a Product
In order to Delete a product you can follow the below steps:
Go to Administration>Lookups>Products
Locate the product in question
Click on the Delete button on the far right
Warning: Deleting a product should be done with extreme caution for the following reasons:
The process cannot be undone without support intervention
If the product is still in use anywhere on the system (orders, recurring jobs, weighbridge templates etc) this items will cease to function correctly.
If a product is deleted it will not longer be available to pull through to tickets or invoices - this could cause issues if you need or reprint old documents down the line.
We would recommend only deleting a product if you are 100% sure that it is no longer in use anywhere in the system.
Reporting on Deleted or Disabled Products
Deleted Products
At present there is no report in the system that lists all Deleted products, if you require a list of all disabled products please reach out to the support team.
Disabled Products
As of version 5.536 the Lookups>Products screen has an on-screen column and a search filter to locate and export all disabled products.
