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Viewing Account and Address logs

How to see changes made against a customer account or address

Written by Dylan Jackson
Updated this week

Changes made to customer accounts and address are logged against the account/address itself and can be viewed respectively following the below steps.

Search for the Account/Address

There are 2 ways of search for an Account or Address;

Main search bar

  1. Type in the relevant Account/Address in the Search bar in the top right

  2. Hover over All and select By Account

Customer Account or Address page

  1. Hover over Customers

  2. Select Accounts or Addresses

  3. Type in the relevant Account or Address in the Search Account/Addresses field

  4. Hit Search

Viewing Logs

  1. View the relevant Account/Address

  2. Select the Field Level Updates tab

Here you will see any changes made by users and automatic processes including the date/time the change was performed, the user who made the change and the details of the change itself.

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