If a user enters their password incorrectly five times, their account will be locked and they will see the error message:
“The Account Is Locked Out.”
Unlocking a User Account
To unlock a user, you must:
Be logged in as a System Administrator
Be assigned to the Admin group
Steps:
Hover over Administration
Click Users
Locate the locked user in the list — a padlock icon will appear next to their name
Click the padlock icon to unlock the account
Resetting a User’s Password
If the user has forgotten their password, it can be reset by an authorized user.
Steps:
Navigate to Administration → Users
Select the user’s name
Click the Reset Password link in the top-right corner
The user will receive an email with a temporary password sent to the email address associated with their account.
Note: This will also reset the user's Banksman password, as Weighsoft and Banksman credentials are shared.
Permissions and Limitations
Not all users will see the Reset Password link — visibility depends on user permissions.
If you're unsure who has the required permissions, you can raise a case with Support for assistance.
Unlocking or resetting a password in the Live system does not affect the same user in the Test system.
Summary
Action | Requirement | Notes |
Unlock user | Admin login & group | Use padlock icon in Users screen |
Reset password | Permission-based | Sends temporary password via email |
Banksman password | Shared with Weighsoft | Also reset during password reset |
Test system | Separate from Live | Changes in Live do not apply to Test |
If you need help identifying who has admin permissions or accessing the Users screen, please contact your internal administrator or raise a support case.