Overview
The Suspension process in Weighsoft allows users to temporarily stop the generation of trade contract collections. This is useful during periods such as Christmas and New Year, or when a customer’s site is closed and collections are not required.
Creating a new Trade Suspension
Suspension Levels
Suspensions can be applied at different levels depending on the scope required:
Account-Level Suspension - Affects all addresses and trade contracts under the account.
Address-Level Suspension - Affects all contracts linked to the specific address.
Contract-Level Suspension - Affects only the selected contract.
How to Create a Single Suspension
Navigate to the relevant Account, Address, or Contract.
Click on the Diary button on the left-hand menu.
Select the Suspensions tab at the bottom.
Click Create New Suspension.
Suspension Setup Options
On the Creation screen there are various options to enter:
From: the date on which that the suspension starts.
To: the date on which the suspension ends.
Note: Both of the above above also have a "Time" field on the right. The "From" one defaults to 00:00:00 while the "To" option defaults to 23:00:00
Disable Collection Generation: Ticking this option will stop the system from creating new trade collection while the suspension is in place. This means that if the suspension is ended early you will need to manually create any missing collection by using the "Update Rounds" function.
Reason/Notes: These are free-text fields which allow you to enter details as to why the suspension has been put in place.
Restrict Contract (Only appears for Address and contract-level suspensions): this allows you to select a single contract against the address for the suspension to affect.
Restrict Contract Item (Only appears for Address and contract-level suspensions): this allows you you specify which item on the above contract will be affected by the suspension.
Advanced (only appears if the above options are used): this allows to to drill down even further and select specific bins against the contract item that will be suspended.
If jobs are scheduled within the suspension period they will be automatically deleted: if ticked, this will make the system check for any collections that have already been generated (but not yet competed) and mark them as deleted.
Invoice while the items are suspended?: This will only affect contract-based invoicing (monthly arrears, quarterly advanced etc). if this option is enabled then the contract/contract items covered by the suspension will not be picked up for invoicing as long as the suspension is in place.
Once you have set the above criteria, click on Add Suspension at the bottom of the screen.
How to Create Suspensions En Masse
The Suspension Management screen in Weighsoft allows users to create suspensions in bulk. The various levels and suspension options are the same as above, the difference is you add those as filters to a "run" which are then used to create suspensions across the entire Trade module based on those filters.
To access the screen go to Modules>Trade, then Scroll down and click on Suspension Management, then click on Create Suspensions in the top-right corner
The first thing you will do is select a "Suspension Level" - this will determine the filters available to you.
Suspension Level | Available Filters |
Account | Account, Account Price Group |
Address | Account, Account Price Group, Address |
Contract | Account, Account Price Group, Address, Contract No, Contract invoice Type |
Contract Item | Account, Account Price Group, Address, Contract No, Contract invoice Type, Product, Product Type, Waste Type |
Select the Suspension Level
Set the Suspension Options
Add Filters
Once you had added your filters you can click on "View PreRun" which will provide a list of the items that will be affected by the suspension
Once you are satisfied with the setup click on Run to apply the suspensions
Important: The View PreRun field will display all contract items that match the following criteria:
The item is not Deleted
The item is attached to a "parent" contract
The "parent" contract is not deleted
The item has a Qty greater than 0
This means that if meets the above but the contract is not set to "Active" the item will still appear as available for a suspension to be applied.
Example
On this example we are going to create a Contract Item level suspension for all items with the "Mixed Recycling" waste type (perhaps there is a public holiday or the truck for those pickups is unavailable).
We set the Suspension Level to "Contract Item"
The date range will be 18/05/26 to 29/05/26
We set enable the "Disable Collection Generation" and "automatically delete" options to ensure the collections are not still on the system and so cannot be completed accidentally.
We then click on Filters and select Waste Type, select the Mixed recycling item and then click on Add Filters
By selecting "View PreRun" we can see that the suspension will effect 4 contracts
We click on Run and get confirmation of 4 suspension being created
If we now go to the diary of one of those contracts we can see that the suspension is now in place.
Managing and Ending existing Suspensions
Edit or Delete a single Suspension
Head to the relevant account/address/contract with the suspension
Click the Diary tab along the left hand side
Scroll to the bottom and click 'Suspensions'
Here you'll see any suspensions set against the account and can Edit or Delete
Edit or End Suspensions En Masse
The Suspension Management screen in Weighsoft allows users to update the End Date of multiple suspensions simultaneously. This is useful when suspensions need to be ended early or extended across multiple accounts, addresses, or contracts.
Accessing Suspension Management
You can access the Suspension Management screen in two ways:
Via Modules:
Go to Modules > Trade
Scroll down and click on Suspension Management
Via an existing Suspension:
While viewing a suspension, click the Suspension Management link in the top-right corner of the screen
Using the Suspension Management Screen
Step 1: Search for Suspensions
Use the search fields to find suspensions matching your criteria.
Example: Set a date range from 01/01/22 to 31/07/22 to find all suspensions within that period.
Use Exclude Accounts to omit specific accounts from the results.
Click Search to display matching suspensions.
Step 2: Update End Dates
Click Show Update End Date to reveal the update section.
Enter the new End Date you want to apply
By default, Select All is ticked. Untick it to manually select individual suspensions.
Tick the checkbox next to each suspension you want to update.
Once satisfied with your selection, click Update.
The new End Date will be applied to all the selected Suspensions