The system uses the SMTP details set up on the Weighsoft Portal, not on the Weighsoft 5 instance. You can view the SMTP details in the portal by following the below steps:
Log in to Portal as an Admin user
Hover over Admin
Click on Settings
Click on Emails
You should expect to see a value in each of the following details:
From Display Name
From Address
SMTP Server
SMTP Username
SMTP Password
Password Reset Email
Email Subject
Email Body
If the SMTP Server details in your Portal are blank, please raise a new case online and reference the title of this article.
If these details are correct, you can view the portal password reset emails by following the steps below:
Log in to the Portal as an Admin User
Click Admin
Click Emails
Modify the From and To date fields to capture the correct dates
Click on View Emails
If there is no email shown, please double-check all of the above and resend a password reset email following the article: How to reset Portal password