Note: The below steps assume that you have the following in place:
A valid entry in the Cancellation section of Lookups
A product setup called "Wasted Journey Charge"
Important: Wasted Journey Charges can be applied on cancellation in the Skips, Materials and RMC modules only.
In order to cancel a job and create a wasted journey charge you can follow the below steps:
Go to the Outstanding Tickets screen
Locate the job you need to cancel
Right-click on the job and click Cancel
Click in the Choose Reason box and select the Cancellation Type relevant to the job
Tick the Charge box
Select the Product you want the charge to appear as (for example, some people create a product called "Wasted Journey Charge")
Enter the value of the charge
Add any Notes you require
Click on Cancel and De-assign Job
The system will then de-assign the job from the vehicle it is against, mark the job as Cancelled and create a new transaction for the charge.
That transaction will be available for invoicing immediately.