The steps to clear the cache vary depending on the browser you are using. This article covers the most common browsers we have come across: Cache issues can sometimes cause problems like missing search results, which is why clearing the cache is an important troubleshooting step.
Perform a Hard Refresh
Before clearing the cache, try performing a hard refresh to resolve search visibility issues quickly:
On Windows: Press
Ctrl + F5orFn + Ctrl + F5.On macOS: Press
Command + Shift + R.
Internet Explorer
Click on the Cog icon in the top-right
Click on Internet Options
Click the Delete button in the Browsing History section, ensuring that only the top 3 options are ticked
Click Delete at the bottom of that window
Google Chrome
Click on the 3-dot menu in the top-right corner
Click on Delete browsing data...
Select Cookies and other site data and Cached images and files
On the top select the time range as All time(you might need to click More to see this option)
Click Delete from this device
Microsoft Edge
Click on the 3-dot menu in the top-right corner
Click on Delete browsing data...
Select Cookies and other site data and Cached images and files
On the top select the time range as All time(you might need to click More to see this option)
Click Delete from this device
Firefox
Click on the 3-line menu button in the top-right
Click on Options
Click on the Privacy and Security option on the left
Scroll down to the Cookies and Site Data section
Click on Clear Data
Click on Clear
Click on Clear Now
Additional Troubleshooting Tips
Ensure your browser is up-to-date to avoid compatibility issues.
Try accessing the application in an incognito or private browsing window to rule out extensions or plugins causing interference.
When to Contact Support
If the above steps do not resolve the issue, contact the ERP support team with details of the problem, including:
The specific search query or filter used.
Any error messages encountered.
Steps already taken to troubleshoot.