Emails
Manage and troubleshoot emails in Weighsoft.
By Noel and 4 others5 authors13 articles
- Email Address ValidationHow do I turn off Email Validation?
- Office 365 Email AuthenticationHow do I setup the new Office 365 Email Authentication?
- Configuring Email SettingsHow do I change the email address Weighsoft sends emails from? How do I change the email address for invoices only? How do I set up emails?
- Create and update mail templatesHow do I create and update a template for an email run?
- Emails have not been receivedThe customer has not received their email from Weighsoft. Email shows as sent but the customer has not received it.
- Emails not sending: "Mailbox Full" error messageThis article details what the "Mailbox Full" error means when emails fail to send from Weighsoft
- Email Delivery in Weighsoft: How It Works and Troubleshooting StepsThe article contains information to consider if emails sent from Weighsoft are not being received
- Exporting Account or Contact Email Addresses in WeighsoftThe article details the steps required to export all emails set in Weighsoft
- Sending Mass Emails via Weighsoft: Letters & Mail Run TrackerThis article details how to use the "Letters" functionality in Weighsoft
- How can I track emails?This article details how you can search the system for emails sent out of Weighsoft
- Mail Run has not completedThis article covers the issue of a generated Mail Run not being sent or not reaching 100% complete
- Stopping an in-progress Mail RunThis article details how to go about stopping a mail run that has already started
- Invoice email template save error — sanitisation check after upgradeExplains why invoice email templates may fail to save after a Weighsoft upgrade due to HTML sanitisation restrictions, and how to resolve the error.